Refund & Cancellation Policy

Our position

We quote a fixed fee against a written scope before any work begins, specifically so there are no surprises at invoice time. If we have not delivered what the approved proposal said we would, we put it right or we refund you. The rest of this page is how that works in practice.

Before work starts

You may cancel at any point before work commences for a full refund of anything paid, with no fee. Approving a proposal is not a commitment you cannot withdraw from.

Projects in progress

If you cancel after work has started you are charged for work completed to that point, calculated against the milestones in your approved proposal, and refunded the balance. You receive a written summary of what was completed and any deliverables produced to that stage.

Completed work

If a completed engagement does not match the scope in your approved proposal, tell us within 14 days of handover. We will first correct the shortfall at no additional cost. If we cannot bring the work in line with the agreed scope, we refund the portion of the fee attributable to the undelivered element.

We do not refund work delivered as scoped where you have simply changed your mind, nor issues arising from changes made to your systems or code by you or a third party after handover.

Monthly retainers

Retainers may be cancelled by either party with 30 days' written notice. The current month is not refunded, as capacity is reserved and monitoring is already running. No further months are billed after the notice period ends.

Diagnostic and assessment work

Health checks, audits and discovery are billed for the assessment, not for a particular finding. If an audit concludes your systems are in good shape, that is a valid result and the fee stands — we tell you before starting that this is a possible outcome.

How refunds are issued

Approved refunds return to the original payment method within 5–10 business days. Card refunds are processed through Clover and the timing of appearance on your statement depends on your bank. ACH refunds are returned to the originating account.

Before disputing a charge

Please contact us first at contact@thenexvoraventure.com or +1 (870) 333-0532. Nearly every billing question we have received was resolved the same day. Raising a chargeback without contacting us costs us both time, and we would far rather simply fix the problem.