How the work actually runs.
Four stages, no mystery, and a written artefact at the end of each one. This page exists so you know exactly what you are buying before you buy it.
01 · Discovery
A conversation about the business problem rather than the technology. What is failing, what it costs you when it fails, and what "solved" would look like in practice. For infrastructure work we also audit what is currently running — a surprising amount of small-business technology is undocumented, including to the people who own it.
You receive: a written summary of what we found and what we understand the objective to be. No charge, no obligation.
02 · Proposal
A fixed-fee proposal against a defined scope. It lists deliverables, timeline, milestones, assumptions we are making, and an explicit section on what is not included — because that section is where most project disputes actually originate.
You receive: one number, in writing, that does not move unless you move the scope.
03 · Delivery
Work proceeds to the agreed schedule with regular progress updates. For software and app builds you get access to a staging environment as it develops, so nothing about the final result is a surprise. For infrastructure work you get notice before anything that could interrupt your operations, scheduled around your hours rather than ours.
You receive: progress you can see, and a named point of contact who answers.
04 · Handover
Everything transfers to you: source code, design files, network diagrams, administrative credentials, and a plain-English written summary of what changed and why. Where the scope includes it, a post-delivery support window follows.
You receive: full ownership, and the ability to work with anyone you like afterwards.
On fixed fees
Hourly billing puts the client and the provider on opposite sides: every inefficiency is revenue for one and cost for the other. A fixed fee against a written scope puts both parties on the same side of the problem. If we estimate badly, that is our loss to absorb — which is a strong incentive to estimate carefully during discovery rather than optimistically during a sales call.
On delivery capacity
Discovery, proposals, project management and your day-to-day point of contact are handled from Denver. Technical delivery is carried out by our engineering team, which includes staff based outside the United States. This is what allows fixed fees at these levels without cutting the hours a job genuinely requires. Every engagement has a named accountable contact in the US regardless of who writes the code.
Start with discovery.
It costs nothing, commits you to nothing, and usually clarifies more than a month of internal debate.
Start a conversation