IT support, by the incident or by the month.

Single incidents, no contract

Something is broken and you need it fixed today. A laptop that won't connect, software that stopped working after an update, a printer that has developed opinions. Remote diagnosis and resolution, same day where possible, with a written summary of the cause and the fix so the same thing does not become a recurring mystery.

No retainer, no minimum, no obligation to buy anything else.

The retainer, and when it is worth it

A monthly retainer covers helpdesk for up to 15 users, uptime monitoring, a monthly maintenance window and priority response, with reporting so you can see what is actually happening across your systems.

It is worth it when your incident volume makes per-incident billing more expensive, or when downtime costs you real money and you want problems caught before they surface. Below roughly five or six incidents a month it usually is not, and we will run that arithmetic with you rather than assume the answer.

Monitoring is the part that pays

Most of the value in a retainer is not the helpdesk — it is that a disk filling up, a failing backup or an expiring certificate is caught while it is still an inconvenience rather than an outage. Reactive support fixes what broke; monitoring stops the expensive category of breakage happening at all.

What is not included

Retainers cover support and maintenance, not project work. A network rebuild, a migration or a new application is quoted separately as a project — at retainer-client rates, but as its own scoped engagement. We say this up front because "unlimited support" that quietly excludes anything substantial is a bad-faith way to sell.