Client work

Three engagements, start to finish.

Real projects, with the timelines and figures they actually ran to. Client names are withheld by default — we ask before naming anyone, and most clients prefer we don't.

Field operations, off spreadsheets

HVAC and home services company · ~15 staff · Texas

Software

The problem

Jobs and scheduling were being run across Excel, email and WhatsApp at the same time. With several technicians out simultaneously, customer details and job status were slipping between the three — the office could not reliably say who was where, or what state a job was in.

What we built

A custom web system covering customer records, job creation, scheduling, technician assignment, live job status, invoicing and admin reporting. Built mobile-first on the technician side, so field staff could pull up and update their jobs from a phone between calls rather than reporting back to the office.

The outcome

Everything moved into one place. Office staff gained a single view of jobs and technician availability; field staff updated status directly rather than routing it through someone else. Manual follow-up dropped substantially.

Client feedback: they reported the system was considerably easier to work with than the spreadsheet process it replaced, and singled out having job status visible to everyone as the change that mattered most.

A storefront rebuilt for the phone

Online apparel business · ~8 staff · California

Design & Web

The problem

The existing website predated the shift in their own traffic — the majority of customers were arriving on mobile, to a site that had not been built for it. Behind the scenes, product updates and order handling were absorbing more manual work than a team of eight could spare.

What we built

A rebuilt storefront with responsive design throughout, products and categories reorganised around how customers actually browse, a cleaner checkout flow, connected order management, and automated customer emails for order confirmations and status updates.

The outcome

The site became genuinely usable on the device most of their customers were already on. The owner could manage products and orders directly, and the tightened checkout plus automated emails removed a recurring block of manual handling from the working week.

Client feedback: they were pleased with how much cleaner the site looked, and reported that managing orders was considerably easier after the rebuild.

Lead follow-up that stopped depending on memory

Professional services firm · ~20 employees · Florida

AI Automation

The problem

Lead follow-up was manual and repetitive. The same information was being entered into several places by hand, and leads were sometimes not contacted quickly enough — not through negligence, but because the process depended on someone remembering to check.

What we built

AI-assisted workflow automation covering lead intake, CRM updates, email follow-up sequences, appointment reminders and internal notifications. We connected the tools they already had so information moved between them without re-keying, and added a reporting dashboard so lead status was visible in one place.

The outcome

Staff stopped manually checking every new lead and stopped repeating the same data entry across systems. Follow-up became consistent rather than dependent on individual attention, and the whole pipeline became visible from a single view.

Client feedback: they highlighted that the repetitive follow-up work now happened without anyone needing to keep checking on it.

Your situation is probably in here somewhere.

Different industry, same underlying problem: work spread across tools that don't talk to each other. Tell us yours.

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